Shipping & Returns
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All domestic orders are shipped UPS.
All International orders are shipped UPS with rates based on the destination address. All orders are shipped DDU meaning that any tax or duty is the responsibility of the purchaser (not Shinobi).
Free shipping offer is only available for addresses within the U.S.
You can skip the shipping fees with free local pickup at either of our stores. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 hours. We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come.
We accept clothing returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We accept shoe returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Shoes must not show signs of wear and tear.
Discount and special order items cannot be returned.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.