The leather used by our company is tanned with the natural raw leather retaining a natural texture, so there may be some scratches and wrinkles. I hope you can feel the original expression, texture and personality of leather.
Because the products are manufactured by hand one by one, there may be some individual differences in the finish.
Depending on the material used for the seal part (the hole through the string), black dirt may adhere to the string and the upper (back side of the seal) that touches the seal due to friction.
There may be some differences in color between the actual product and the image. In addition, there may be color differences depending on the monitor of your computer.
About the shoes
All shoes are handmade, top to bottom, in Hiroshima, Japan. The soles are vulcanized from genuine rubber produced in their own factory from raw materials, the leathers are all specialty top grain leathers cut and sewn in-factory.
These shoes are not meant to be a tennis shoe, but more of a form-fitting walking shoe; a casual, but elevated look with a distinct style.
With the exception of a few models, most lines produced each year will only ever be made once, and never again.
We use a S/M/L model that covers a range of men’s and women’s sizes:
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All domestic orders are shipped UPS.
All International orders are shipped UPS with rates based on the destination address. All orders are shipped DDU meaning that any tax or duty is the responsibility of the purchaser (not Shinobi).
You can skip the shipping fees with free local pickup at either of our stores. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 hours. We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come.
We accept clothing returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We accept shoe returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Shoes must not show signs of wear and tear.
Discount and special order items cannot be returned.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.